At sanpellegrinousshop, we want you to be completely satisfied with your purchase of Italian Sparkling Water & Beverages. We understand that sometimes a product may not meet your expectations, which is why we offer a straightforward refund policy to ensure your peace of mind. Our refund policy is designed to be fair, transparent, and easy to understand, so you can shop with confidence knowing that your satisfaction is our top priority, and we will work with you to resolve any issues.
We offer a 60-day return window for all products purchased from sanpellegrinousshop. This means that you can request a refund within 60 days of receiving your order, provided that the products are in their original, unopened condition. We ask that you return the products in their original packaging, with all labels and seals intact, to ensure that they can be inspected and processed correctly. This helps us maintain the quality of our Italian sparkling water and beverages and ensure that returned items can be properly handled. If the products are opened, damaged, or show signs of use, we may not be able to process a full refund, but we will work with you to find a fair solution whenever possible, as we value your satisfaction above all else.
To request a refund, please contact our customer service team at
[email protected] with your order number, the reason for your return, and any relevant details (such as photos of damaged bottles, if applicable). Our team will guide you through the return process, including providing you with clear instructions on how to ship the products back to us. Please note that while we offer global free shipping on all orders, return shipping costs (if applicable) are the responsibility of the customer, unless the return is due to a mistake on our part—such as a damaged, defective, or incorrect product—in which case we will cover all return shipping costs.
Once we receive and inspect your returned products, we will process your refund within 5 to 10 business days. All refunds will be issued in USD, the unified currency of sanpellegrinousshop, and will be credited back to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and for the funds to appear in your account—this timeline is outside of our control, but we will provide you with confirmation once the refund has been processed.
If you receive a damaged, defective, or incorrect product, please contact us immediately upon receipt. We will arrange for a replacement to be sent to you free of charge, or we will process a full refund, including any return shipping costs you may incur. We ask that you provide photos of the damaged or incorrect product to help us resolve the issue quickly and efficiently, ensuring that you receive the high-quality Italian Sparkling Water & Beverages you ordered.
